FAQs

Coverage under this Benefit begins on the effective date. Coverage continues until the earlier of twelve (12) months after the Plan effective date or your last day of employment with the Employer. Under this Benefit, your Equipment is eligible for two (2) In-Lab Data Recovery attempts during the term of coverage and pursuant to the terms and conditions of this Benefit. Additionally, during the benefit term, you are limited to a maximum of six (6) In-Lab Recovery attempts for all of your Equipment. This Benefit does not provide coverage for any of the losses set forth in the section titled “WHAT IS NOT COVERED” of the terms and conditions.

*Any repairs covered under the Original Equipment Manufacturer (OEM) warranty will NOT be covered under the Benefit.

Call the Administrator at 1-866-883-4981. You will be instructed on the next steps for filing a claim under this Benefit. Service will be provided during normal business hours only.

When you make a claim, you will be assigned a dedicated recovery specialist/case manager who can answer your questions. You will also have access to 24/7 online case status tracking at https://seagatewtb.secure.force.com/tracker/"

In-Lab Data Recovery Services are needed when data is lost due to a device physical failure. Without a Rescue Data Recovery Benefit, recovery fees start at $599 and can easily be over $2,000 based on your data loss circumstances.

Our data recovery specialists will ask you for information about your drive failure and provide the information needed for you to send it in to the lab for recovery. Our recovery technician will perform the recovery, place any recovered data on the appropriate media or a cloud storage website, and get your recovered data back to you.

Your data can be restored within two days or up to one month upon receipt of the memory storage device, depending on the complexity of the recovery.

Unless you request it at the time of making the data recovery claim, we will not return your original device, because it typically will be rendered inoperable as a result of the recovery attempt. Please note, we securely dispose of all original devices.

Your recovered data may either be loaded on a media storage device or into a cloud-based data storage location from which your recovered data will be available to you for sixty (60) days. If we elect to return your data via a cloud-based data storage location, You may request the data be returned on a physical media storage device, though some charges may apply for the cost of the storage device in this scenario. If we choose to return the data to you on a media storage device rather than in a cloud-based data storage location, then there will be no charge for the media storage device in this scenario.

Unfortunately, no. We use commercially reasonable efforts to recover data through In-Lab servicing. In some cases, however, devices may be too badly damaged to recover all or any of the data. In cases where your data has not been recovered, We will provide an explanation as to why your data was not recoverable.

In the U. S., we will pay the shipping costs associated with shipping your equipment to the designated laboratory facility, as well as the cost of shipping any other data storage media containing data recovered from your original equipment back to you. In all other countries and regions, we may cover part or all of the related shipping costs; please contact the Administrator for more details. When you send the Equipment to the Administrator, you must use the original device packaging or packaging that provides an equal level of protection to prevent any further damage to the device. Please note that you will be responsible for any risk of loss of the device until it is received by the Administrator.